The Best Loan Origination Software for its Customers Needs
Jacksonville, Fla. (August 16, 2011) MortgageFlex Systems, Inc., an established provider of loan origination and servicing technology, proudly announces their latest customer addition; Guardian Mortgage Company, Inc. Based in Richardson, Texas, Guardian Mortgage is an independently owned and managed company that specializes in origination and servicing residential mortgages since 1965.
Guardian Mortgage takes special pride in helping families finance new homes and has adapted their business processes to address their customers’ needs. Guardian Mortgage began the search for a mortgage origination system that could accommodate their unique process requirements in March, 2010 and after several “under the hood” system reviews decided that MortgageFlex was the only vendor that could meet their needs.
“With MortgageFlex, we will be able to respond to an application much faster than before,” said Greg Sweet, senior vice president, Guardian Mortgage Company. “Accuracy is also improved as we don’t need to re-enter application data into a different system to process the application. We conducted an in-depth due diligence review of all of the available origination systems and discovered that MortgageFlex had the only system that could satisfy our requirements. ”
Guardian believes that communications should be open and easy with its customers. To facilitate that approach they wanted a system where a loan officer could start an application and then allow the borrower to finish it at their convenience.
A proponent of the same open and easy customer relationship philosophy, MortgageFlex willingly accepted this challenge. After a review of the web consumer portal and origination system capabilities, the vendor decided that Guardian’s goals could be accomplished readily using existing features. MortgageFlex has one of the few loan origination systems available today that has been architected entirely using Microsoft’s .Net technology. This advanced technology in conjunction with a completely restructured database allows data to flow quickly and transparently between the origination system and the web consumer portal.
Equally important in Guardian’s decision process was the system’s remote performance capabilities. “We were happy to provide remote access demonstrations from Texas to our hosting center in Florida to illustrate the real-time display and transaction capabilities of our origination system,” said John McCrea, vice president of business development, MortgageFlex.
“Customer satisfaction and responsive technology go hand-in-hand. It’s very gratifying to see such a good fit for a partner’s needs,” McCrea concluded.