Business Analyst
This position will be responsible for all aspects of user acceptance testing by means of analysis, testing, documentation and training. They will work with management and technical personnel to define specifications to meet operational business needs, develop and execute test matrices for system changes and enhancements, devise and participate in roll-out strategies and training both internally and externally, in addition to performing other tasks related to our systems needs.
Essential Duties and Responsibilities:
Analyzes user requirements, procedures and problems to automate or improve existing business process/application.
- Confers with personnel to analyze current operational procedures, identify problems and learn specific input and output requirements such as forms of data output, how data is to be summarized and formats for reporting.
- Writes detailed descriptions of user needs, program functions and steps required to modify or develop the computer application/s.
- Reviews system capabilities, workflow and scheduling limitations to determine if the requested functionality is possible within the existing application.
- Studies existing information processing systems to evaluate effectiveness and develops new processes to improve production or workflow as required.
- Prepares workflow charts to specify in detail operations to be performed.
- Conducts studies pertaining to new development of application and processes to meet current and projected needs.
- Plans and prepares documentation and instructional manuals, as needed.
- Corrects system application errors after implementations.
- Assists Programmer in resolution of issues related to project specifications or programming.
- Directs and coordinates work of other project resources as required to meet project goals.
Knowledge Skills/Education Requirements
A four-year degree or equivalent work experience is required. This person must have effective interpersonal skills, both verbal and written, and be able to multitask, manage details and execute effective follow through. Mortgage industry knowledge is preferred. Experience with web-based applications, database query tools, MS suite of products and strong analytical skills required.
Additional Responsibilities
While this position calls for traditional business hours, off-hour, night and weekend testing will be necessary on occasion. Other responsibilities include running queries to analyze data, generating reports to support and facilitate operational workflows, reviewing and reporting of system errors, and providing general support to users.